Privacy Policy

Effective Date: January 2024
Last Updated: January 2024

1. Introduction

Welcome to Frumzi Casino (“Frumzi,” “we,” “us,” or “our”). Frumzi Casino is operated by Stellar Ltd., a company registered in the Union of Comoros, located in Mutsamudu on the Autonomous Island of Anjouan. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, mobile applications, gaming services, sportsbook, live casino, and related services (collectively, the “Services”).

By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and enhance your gaming experience.

2.1 Information You Provide Directly

Account Registration Information: When you create an account with Frumzi Casino, we collect:

  • Full legal name (first name and surname)
  • Date of birth
  • Email address
  • Residential address (street address, city, postal code, country)
  • Phone number (mobile and/or landline)
  • Username and password
  • Preferred currency
  • Security questions and answers
  • Marketing preferences and communication consents

Identity Verification Documents: To comply with Know Your Customer (KYC) regulations and anti-money laundering (AML) requirements, we require:

  • Government-issued identification documents (passport, driver’s license, national ID card)
  • Proof of address documentation (utility bills, bank statements, government correspondence dated within 90 days)
  • Payment method verification documents (credit/debit card images showing first six and last four digits, bank statements, e-wallet screenshots, cryptocurrency wallet addresses)
  • Selfie photographs holding identification documents (in specific verification scenarios)
  • Source of funds documentation (when required for enhanced due diligence)

Financial and Transaction Information: When you make deposits, withdrawals, or engage in gaming activities, we collect:

  • Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses, bank account information)
  • Transaction history (deposits, withdrawals, pending transactions, failed transactions)
  • Betting and gaming history (wagers placed, games played, winnings, losses, bonuses claimed)
  • Bonus and promotional activity records
  • VIP program tier information and progression data

Customer Support Communications: When you contact our support team, we collect:

  • Support inquiry content (questions, complaints, feedback)
  • Live chat transcripts
  • Email correspondence
  • Phone call recordings (with notification and consent where legally required)
  • Attachments and screenshots you provide

2.2 Information Collected Automatically

Technical and Usage Information: When you access our Services, we automatically collect:

  • IP address and geolocation data
  • Device information (device type, operating system, browser type and version, device identifiers)
  • Login and session information (login timestamps, session duration, logout events)
  • Gameplay data (games accessed, bet amounts, game outcomes, session length)
  • Website navigation patterns (pages visited, features used, click patterns, time spent on pages)
  • Referral source information (how you found our website)
  • Technical error logs and performance data

Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to:

  • Maintain your login session and account preferences
  • Remember your settings and preferences
  • Analyze website traffic and user behavior patterns
  • Deliver personalized content and advertisements
  • Prevent fraud and enhance security
  • Improve our Services and user experience

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use specific features of our Services.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

  • Identity verification service providers performing KYC and AML checks
  • Payment processors and financial institutions facilitating transactions
  • Fraud prevention and risk assessment services
  • Credit reference agencies (where permitted by law)
  • Publicly available databases and sanction screening lists
  • Marketing partners and affiliate networks
  • Social media platforms (if you connect your social media accounts)
  • Software providers and game developers operating on our platform

3. How We Use Your Information

We process your personal information for the following legitimate purposes:

3.1 Account Management and Service Delivery

  • Creating, maintaining, and managing your player account
  • Processing your login authentication and account security
  • Providing access to our gaming platform, live casino, sportsbook, and mobile application
  • Enabling gameplay across all available game categories
  • Managing your account settings and preferences
  • Administering bonus programs, promotions, and VIP rewards
  • Tracking achievement progress and reward eligibility

3.2 Payment Processing and Financial Management

  • Processing deposits through various payment methods including credit/debit cards, e-wallets, bank transfers, and cryptocurrency
  • Executing withdrawal requests and transfers to your designated payment methods
  • Verifying payment method ownership and authenticity
  • Maintaining transaction records and financial history
  • Preventing fraudulent transactions and unauthorized access
  • Complying with payment card industry security standards
  • Verifying your identity, age, and eligibility to participate in online gambling
  • Performing KYC and AML checks as required by licensing authorities
  • Screening against international sanctions lists and politically exposed persons (PEP) databases
  • Preventing money laundering, terrorist financing, and financial crimes
  • Complying with Malta Gaming Authority, Philippine Amusement & Gaming Corporation, and Anjouan Gaming Authority regulations
  • Responding to legal requests, court orders, and regulatory inquiries
  • Maintaining records for regulatory reporting and audit purposes
  • Enforcing our Terms and Conditions and other legal agreements

3.4 Security and Fraud Prevention

  • Detecting and preventing fraudulent activities, collusion, and cheating
  • Identifying suspicious betting patterns and account behaviors
  • Protecting against unauthorized account access and credential theft
  • Monitoring for system security threats and cyberattacks
  • Implementing responsible gambling measures and player protection mechanisms
  • Investigating player complaints and dispute resolution

3.5 Customer Support and Communication

  • Responding to your inquiries, questions, and support requests
  • Providing technical assistance and troubleshooting
  • Communicating account-related information and notifications
  • Sending transaction confirmations and account status updates
  • Delivering important legal notices and policy updates
  • Conducting customer satisfaction surveys (with your consent)

3.6 Marketing and Promotional Activities

With your explicit consent, we may use your information to:

  • Send promotional emails about new bonuses, exclusive offers, and special promotions
  • Deliver personalized gaming recommendations based on your preferences
  • Notify you about tournaments, competitions, and special events
  • Provide VIP program updates and exclusive member benefits
  • Send newsletters featuring platform updates and new game releases
  • Deliver targeted advertisements across third-party platforms

You can withdraw your marketing consent at any time by adjusting your account preferences, clicking unsubscribe links in promotional emails, or contacting customer support.

3.7 Platform Improvement and Analytics

  • Analyzing user behavior patterns and gameplay preferences
  • Improving website functionality, navigation, and user experience
  • Developing new features, games, and services
  • Testing platform performance and identifying technical issues
  • Conducting statistical analysis and market research
  • Optimizing game portfolios based on player engagement metrics
  • Personalizing content recommendations and gaming experiences

For users in the European Union and other GDPR-applicable jurisdictions, we process your personal information based on the following legal grounds:

4.1 Contractual Necessity

Processing necessary to perform our contractual obligations with you, including:

  • Account creation and management
  • Payment processing and financial transactions
  • Service delivery and platform access
  • Customer support provision

Processing required to comply with legal and regulatory requirements:

  • Identity verification and age validation
  • KYC and AML compliance procedures
  • Regulatory reporting to licensing authorities
  • Response to legal requests and court orders
  • Tax reporting and financial record-keeping

4.3 Legitimate Interests

Processing necessary for our legitimate business interests:

  • Fraud prevention and security measures
  • Platform optimization and service improvement
  • Network and information security
  • Internal business analytics and reporting
  • Enforcement of terms and conditions
  • Protection of company assets and legal rights

We carefully balance our legitimate interests against your fundamental rights and freedoms, implementing appropriate safeguards to protect your privacy.

Processing based on your explicit consent:

  • Marketing communications and promotional emails
  • Optional data collection for enhanced features
  • Cookie usage beyond strictly necessary cookies
  • Sharing information with third-party marketing partners

You have the right to withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating our business:

Payment Processors:

  • Credit card processing companies
  • E-wallet service providers (Skrill, Neteller, PayPal, MuchBetter)
  • Cryptocurrency payment gateways
  • Bank transfer facilitators
  • Payment gateway providers

Technology and Platform Providers:

  • Cloud hosting and infrastructure providers
  • Software developers and game providers (Evolution Gaming, Pragmatic Play, Play’n GO, NetEnt, Microgaming, and others)
  • Customer relationship management (CRM) platforms
  • Data analytics and business intelligence services
  • Email delivery and communication platforms

Verification and Compliance Services:

  • Identity verification service providers
  • KYC and AML screening platforms
  • Fraud detection and prevention services
  • Credit reference agencies
  • Age verification services

Customer Support:

  • Live chat platform providers
  • Help desk and ticketing system operators
  • Translation and multilingual support services

All service providers are contractually obligated to maintain confidentiality, implement appropriate security measures, and use your information solely for specified purposes consistent with this Privacy Policy.

We may disclose your information to:

  • Gaming regulatory authorities (Malta Gaming Authority, Philippine Amusement & Gaming Corporation, Anjouan Gaming Authority)
  • Law enforcement agencies investigating criminal activities
  • Courts, tribunals, and judicial authorities
  • Tax authorities and revenue services
  • Financial intelligence units and anti-money laundering agencies
  • Regulatory bodies conducting audits and investigations

5.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy, your personal information may be transferred to successor entities or acquiring parties. We will provide notice of such transfer and any choices you may have regarding your information.

5.4 Protection of Rights and Safety

We may disclose information when we believe in good faith that disclosure is necessary to:

  • Protect the rights, property, or safety of Frumzi, our users, or the public
  • Enforce our Terms and Conditions and other legal agreements
  • Prevent fraud, security threats, or illegal activities
  • Respond to emergencies involving immediate physical harm
  • Defend against legal claims and litigation

We may share your information for purposes not described in this Privacy Policy when we have obtained your explicit consent.

6. International Data Transfers

Frumzi Casino operates internationally, and your information may be transferred to, stored, and processed in countries outside your country of residence, including jurisdictions that may not provide the same level of data protection as your home country.

When we transfer personal information internationally, we implement appropriate safeguards including:

Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses (SCCs) for transfers from the EU/EEA to countries without adequacy decisions.

Data Processing Agreements: We maintain comprehensive data processing agreements with all third-party processors handling your information.

Security Measures: We implement technical and organizational measures ensuring appropriate security levels regardless of processing location.

Adequacy Decisions: Where possible, we transfer data to countries recognized by the European Commission as providing adequate data protection levels.

By using our Services, you acknowledge and consent to the international transfer and processing of your personal information as described in this Privacy Policy.

7. Data Security Measures

We implement industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

7.1 Technical Security Measures

Encryption Technologies:

  • 256-bit SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers
  • End-to-end encryption for sensitive financial transactions
  • Encrypted storage for passwords and authentication credentials
  • Secure cryptocurrency wallet integrations

Access Controls:

  • Multi-factor authentication options for account access
  • Role-based access controls limiting employee access to personal information
  • Regular access reviews and privilege management
  • Automatic logout mechanisms after periods of inactivity

Network Security:

  • Firewall protection and intrusion detection systems
  • DDoS (Distributed Denial of Service) attack mitigation
  • Regular security vulnerability assessments and penetration testing
  • Continuous network monitoring and threat detection

7.2 Organizational Security Measures

Compliance Certifications:

  • Payment Card Industry Data Security Standard (PCI DSS) compliance
  • ISO 27001 information security management standards (where applicable)
  • Regular third-party security audits

Employee Training:

  • Mandatory data protection and privacy training for all staff
  • Confidentiality agreements and non-disclosure obligations
  • Limited access to personal information on a need-to-know basis
  • Regular security awareness programs

Incident Response:

  • Documented data breach response procedures
  • Incident notification protocols complying with GDPR and other regulations
  • Regular security incident simulations and preparedness testing

7.3 Payment Security

All financial transactions are processed through secure, industry-certified payment gateways maintaining PCI DSS compliance. We do not store complete credit card numbers or sensitive authentication data on our servers. Payment method details are tokenized and encrypted, with access strictly limited to authorized personnel.

While we implement comprehensive security measures, no system is entirely immune to security threats. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorized access.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8.1 Active Account Retention

While your account remains active, we retain:

  • Account registration information
  • Transaction history and financial records
  • Gameplay data and betting history
  • Communication records and support interactions
  • Identity verification documents

8.2 Inactive Account Retention

If your account becomes inactive (no login activity for extended periods), we may:

  • Maintain essential account information for regulatory compliance purposes
  • Archive inactive account data with restricted access
  • Periodically review dormant accounts for potential closure

8.3 Account Closure Retention

After account closure (voluntary or involuntary), we retain certain information to:

  • Comply with legal and regulatory record-keeping requirements (typically 5-10 years depending on jurisdiction)
  • Resolve outstanding disputes, complaints, or legal claims
  • Prevent fraud and enforce self-exclusion measures
  • Fulfill tax reporting obligations

8.4 Specific Retention Periods

  • Transaction Records: Minimum 5 years for financial records and payment transactions
  • Identity Verification Documents: Minimum 5 years following account closure
  • Communication Records: Minimum 3 years for customer support interactions
  • Marketing Consent Records: Until consent withdrawal plus 3 years for legal compliance
  • Gameplay Data: Variable retention based on regulatory requirements and business needs

8.5 Data Deletion

After applicable retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods ensuring information cannot be reconstructed or accessed.

9. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

9.1 Right of Access (GDPR Article 15)

You have the right to request confirmation of whether we process your personal information and obtain a copy of:

  • Personal information we hold about you
  • Processing purposes and legal bases
  • Categories of data collected
  • Recipients or categories of recipients
  • Retention periods or criteria
  • Your additional privacy rights

To exercise this right, contact our Data Protection Officer via email at [email protected] or through live chat support.

9.2 Right to Rectification (GDPR Article 16)

You have the right to request correction of inaccurate personal information and completion of incomplete information. You can update most account information directly through your account settings, or contact customer support for assistance with information you cannot modify independently.

9.3 Right to Erasure / “Right to be Forgotten” (GDPR Article 17)

You may request deletion of your personal information when:

  • Information is no longer necessary for original collection purposes
  • You withdraw consent (where consent was the processing basis)
  • You object to processing and no overriding legitimate grounds exist
  • Information was unlawfully processed
  • Legal obligations require deletion

This right is not absolute. We may retain information when necessary for:

  • Legal and regulatory compliance obligations
  • Establishment, exercise, or defense of legal claims
  • Fraud prevention and self-exclusion enforcement
  • Contractual obligations fulfillment

9.4 Right to Restriction of Processing (GDPR Article 18)

You may request limitation of processing when:

  • You contest information accuracy (during verification period)
  • Processing is unlawful but you prefer restriction over deletion
  • We no longer need the information, but you require it for legal claims
  • You have objected to processing (pending legitimate grounds verification)

9.5 Right to Data Portability (GDPR Article 20)

You have the right to receive personal information you provided in a structured, commonly used, machine-readable format and transmit this information to another controller when:

  • Processing is based on consent or contractual necessity
  • Processing is carried out by automated means

9.6 Right to Object (GDPR Article 21)

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds overriding your interests, rights, and freedoms, or processing is necessary for legal claim establishment, exercise, or defense.

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect lawfulness of processing conducted prior to withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge complaints with supervisory authorities in your jurisdiction if you believe we have violated data protection laws. For EU residents, contact information for Data Protection Authorities is available at: https://edpb.europa.eu/about-edpb/board/members_en

9.9 Exercising Your Rights

To exercise any privacy rights, contact us at:

  • Email: [email protected]
  • Live Chat: Available 24/7 through our website
  • Postal Address: Stellar Ltd., Mutsamudu, Autonomous Island of Anjouan, Union of Comoros

We will respond to verified requests within one month (extendable by two additional months for complex requests). We may request additional information to verify your identity before processing requests.

10. Children’s Privacy

Frumzi Casino is strictly intended for adults aged 18 years or older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect, maintain, or process personal information from individuals under the legal gambling age.

Our age verification procedures include:

  • Date of birth collection during registration
  • Identity document verification confirming age eligibility
  • Automated age verification systems checking against official databases
  • Account suspension and investigation when underage gambling is suspected

If we discover that we have inadvertently collected information from a minor, we will:

  • Immediately suspend the account
  • Delete all associated personal information
  • Refund any deposited funds to the funding source
  • Report the incident to relevant authorities where required

Parents or guardians who believe their child has provided personal information to Frumzi should immediately contact [email protected].

11. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, and external resources not operated or controlled by Frumzi Casino. This Privacy Policy applies solely to information collected by our Services.

We are not responsible for:

  • Privacy practices of third-party websites or services
  • Content or security of external links
  • Data collection or processing by linked platforms
  • Accuracy or reliability of third-party information

We recommend reviewing the privacy policies of any third-party websites or services before providing personal information. Third-party service providers integrated into our platform (such as payment processors and game providers) operate under their own privacy policies, though they are contractually obligated to protect your information when processing on our behalf.

12. Automated Decision-Making and Profiling

We may use automated decision-making processes and profiling to:

Fraud Detection and Prevention: Automated systems analyze transaction patterns, betting behaviors, and account activities to identify suspicious activities potentially indicating fraud, money laundering, or terms violations. These systems may result in automatic account restrictions, transaction blocks, or withdrawal delays pending manual review.

Risk Assessment: Automated risk scoring evaluates player profiles based on transaction history, verification status, geographic location, and behavioral patterns to determine appropriate account limitations, withdrawal thresholds, and verification requirements.

Personalized Marketing: Profiling algorithms analyze gaming preferences, deposit patterns, and gameplay history to deliver personalized promotional offers, bonus recommendations, and game suggestions.

Responsible Gambling Monitoring: Automated systems monitor betting patterns, session durations, and account activities for indicators of problem gambling behaviors, triggering responsible gambling interventions when concerning patterns emerge.

You have the right to:

  • Request human review of automated decisions significantly affecting you
  • Express your viewpoint regarding automated decisions
  • Contest decisions made solely through automated means
  • Request explanation of the logic involved in automated decision-making

Contact [email protected] to exercise these rights or obtain additional information about automated processing.

13. Communication Preferences and Marketing

13.1 Types of Communications

Transactional Communications (Non-Optional): We send essential account-related communications including:

  • Account registration confirmations
  • Deposit and withdrawal confirmations
  • Identity verification requests and status updates
  • Security alerts and suspicious activity notifications
  • Terms and Conditions updates
  • Regulatory notices and compliance requirements
  • Responsible gambling messages

These communications are necessary for service provision and cannot be opted out of while maintaining an active account.

Promotional Communications (Optional): With your consent, we send marketing communications including:

  • Bonus offers and promotional campaigns
  • Tournament and competition announcements
  • New game release notifications
  • VIP program updates and exclusive offers
  • Newsletters featuring platform updates
  • Seasonal promotions and special events

13.2 Managing Communication Preferences

You can manage marketing preferences by:

  • Adjusting settings in your account preferences section
  • Clicking “unsubscribe” links in promotional emails
  • Contacting customer support via live chat or email
  • Emailing [email protected] with preference changes

Preference changes take effect within 48 hours. You may continue receiving previously scheduled communications during this processing period.

13.3 Communication Channels

We may communicate with you via:

  • Email (primary communication channel)
  • SMS text messages (where consented)
  • Push notifications through our mobile application (if enabled)
  • In-platform notifications and messages
  • Phone calls (for verification or security purposes)

14. California Privacy Rights (CCPA)

Residents of California have additional privacy rights under the California Consumer Privacy Act (CCPA):

14.1 Right to Know

You have the right to request disclosure of:

  • Categories of personal information collected
  • Categories of sources from which information is collected
  • Business or commercial purposes for collection
  • Categories of third parties with whom we share information
  • Specific pieces of personal information we have collected

14.2 Right to Delete

You have the right to request deletion of personal information we have collected, subject to certain exceptions for legal compliance, security, and fraud prevention.

14.3 Right to Opt-Out of Sale

We do not sell personal information as defined by CCPA. Should our practices change, we will update this Privacy Policy and provide appropriate opt-out mechanisms.

14.4 Right to Non-Discrimination

You have the right to not receive discriminatory treatment for exercising CCPA privacy rights. We will not:

  • Deny goods or services
  • Charge different prices or rates
  • Provide different service levels or quality
  • Suggest you will receive different pricing or service quality

14.5 Authorized Agent Requests

You may designate an authorized agent to submit CCPA requests on your behalf by providing written authorization or power of attorney. We may require verification of both your identity and the agent’s authority.

14.6 Exercising California Rights

California residents can exercise these rights by:

  • Emailing: [email protected]
  • Calling our toll-free number (provided upon request)
  • Contacting customer support via live chat

We respond to verified requests within 45 days (extendable by an additional 45 days when necessary).

15.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. Cookies enable websites to recognize your device, remember preferences, and provide personalized experiences.

15.2 Types of Cookies We Use

Strictly Necessary Cookies: Essential cookies enabling core website functionality including:

  • User authentication and login session maintenance
  • Account security and fraud prevention
  • Load balancing and performance optimization
  • Secure payment processing
  • Language and currency preferences

These cookies cannot be disabled without severely impacting website functionality.

Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website:

  • Page visit tracking and navigation patterns
  • Feature usage analytics
  • Error detection and technical issue identification
  • A/B testing for website improvements
  • Load time and performance monitoring

Functionality Cookies: These cookies remember your choices and preferences:

  • Language selections
  • Display preferences (game views, layout options)
  • Previously played games
  • Notification preferences
  • Accessibility settings

Marketing and Advertising Cookies: These cookies enable targeted advertising and measure campaign effectiveness:

  • Personalized promotional content delivery
  • Conversion tracking from marketing campaigns
  • Retargeting advertisements on third-party platforms
  • Email marketing effectiveness measurement
  • Affiliate tracking and referral attribution

Third-Party Cookies: Third-party service providers may set cookies for:

  • Payment processing functionality
  • Live chat support services
  • Analytics platforms (Google Analytics)
  • Social media integrations
  • Advertising networks

You can control cookies through:

Browser Settings: Most browsers allow you to:

  • Block all cookies
  • Block third-party cookies
  • Delete existing cookies
  • Receive notifications before cookies are stored
  • Set cookie preferences by website

Consult your browser’s help documentation for specific instructions.

Opt-Out Tools:

Platform Settings: Adjust cookie preferences through our cookie consent banner appearing on your first visit or accessible through website footer links.

Disabling certain cookies may limit access to specific features and functionality.

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for predetermined periods (typically 1 month to 2 years) or until manually deleted

16. Privacy Policy Updates and Modifications

We reserve the right to modify this Privacy Policy at any time to reflect:

  • Changes in legal or regulatory requirements
  • Introduction of new features or services
  • Improvements to data protection practices
  • Changes in business operations or corporate structure
  • Technological advancements affecting data processing

16.1 Notification of Changes

Material Changes: For substantial modifications significantly affecting your rights or how we process information, we will provide prominent notice through:

  • Email notification to registered email addresses
  • Prominent website banner notifications
  • In-platform notifications upon login
  • 30-day advance notice period before implementation (where feasible)

Non-Material Changes: Minor updates including formatting improvements, clarifications, or administrative changes may be implemented by updating the “Last Updated” date at the top of this policy without additional notification.

16.2 Reviewing Changes

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our Services following policy modifications constitutes acceptance of the updated terms.

If you disagree with policy changes, you may close your account by contacting customer support. Account closure procedures respect your privacy rights including appropriate data deletion subject to legal retention requirements.

17. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

Data Protection Officer
Email: [email protected]
Postal Address: Stellar Ltd., Mutsamudu, Autonomous Island of Anjouan, Union of Comoros

Customer Support (24/7 Availability)
Live Chat: Available through website and mobile app
Email: [email protected]

Regulatory Inquiries
For complaints or regulatory matters:

We are committed to addressing your privacy concerns promptly and transparently. We will acknowledge receipt of inquiries within 48 hours and provide substantive responses within reasonable timeframes based on inquiry complexity.

18. Specific Regional Provisions

18.1 European Union Residents

EU residents benefit from comprehensive GDPR protections detailed throughout this Privacy Policy. Supervisory authority contact information is available through the European Data Protection Board.

18.2 United Kingdom Residents

UK residents are protected under the UK GDPR and Data Protection Act 2018, providing equivalent rights to EU GDPR provisions. Contact the UK Information Commissioner’s Office for complaints: https://ico.org.uk/

18.3 Canadian Residents

Canadian players (excluding Ontario) are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation. We comply with PIPEDA principles regarding collection, use, and disclosure of personal information.

18.4 Australian Residents

Australian residents are protected under the Privacy Act 1988 and Australian Privacy Principles. We implement reasonable security measures protecting personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

19. Responsible Gambling and Privacy

We recognize the relationship between privacy protection and responsible gambling. Our privacy practices support responsible gambling initiatives through:

Confidentiality of Responsible Gambling Measures:

  • Self-exclusion requests remain confidential
  • Deposit limit information is securely maintained
  • Reality check notifications respect player dignity
  • Problem gambling support interactions are private

Data Protection in Support Services: Communications with gambling support organizations and counselors maintain strict confidentiality. We share only information necessary to facilitate appropriate assistance.

Privacy in Account Closure: Players closing accounts due to gambling concerns can request expedited data deletion (subject to legal retention requirements), supporting recovery and preventing relapse triggers associated with marketing communications.

For responsible gambling resources and support, visit our dedicated responsible gambling page or contact organizations including:

20. Transparency and Trust Commitment

At Frumzi Casino, we recognize that privacy protection forms the foundation of player trust. We commit to:

Transparency: Providing clear, accessible information about data practices without legal jargon obfuscation

Security: Implementing industry-leading technical and organizational measures protecting your information

Compliance: Adhering to applicable data protection laws and gaming regulations across all operational jurisdictions

Accountability: Taking responsibility for data processing activities and service provider oversight

Respect: Honoring your privacy rights and preferences while delivering exceptional gaming experiences

Continuous Improvement: Regularly reviewing and enhancing privacy practices to reflect evolving standards and technologies

We view privacy protection not as regulatory obligation alone, but as fundamental commitment to player wellbeing and sustainable business practices.

Thank you for trusting Frumzi Casino with your gaming entertainment. We remain dedicated to safeguarding your privacy while delivering world-class gaming experiences across our casino games, live casino, sportsbook, and cryptocurrency gaming platforms.

For additional information about our services, bonuses, and payment options, please explore:

Last Updated: January 2024
Version: 1.0

This Privacy Policy constitutes a legally binding agreement between you and Frumzi Casino. By using our Services, you acknowledge that you have read, understood, and agree to be bound by all terms contained herein.